Mediation in Information Technology
2011-07-14 16:22:57
For those of us that have been in the Information Technology field for a while, resolving disputes is part of the job. I've been a project manager, project director, and a manager of telecom expense management (just to name a few positions) and in each of these positions I've encountered conflict and had the opportunity to resolve several disputes.
Part of a Project Manager's job is to resolve issues on a daily basis. These can be as simple as working with a project team member and a functional manager to barter for time needed to complete a task. Or it could be as complex as working with a project steering committee to determine if the project timeline should/will be delayed. Mediation can be used in either of these two examples.
In the first, where a project team member, project manager and a function manager are discussing the need for hours to complete a task, a project manager could play the role of the neutral and work with each side to understand the differences betw... [more]
Part of a Project Manager's job is to resolve issues on a daily basis. These can be as simple as working with a project team member and a functional manager to barter for time needed to complete a task. Or it could be as complex as working with a project steering committee to determine if the project timeline should/will be delayed. Mediation can be used in either of these two examples.
In the first, where a project team member, project manager and a function manager are discussing the need for hours to complete a task, a project manager could play the role of the neutral and work with each side to understand the differences betw... [more]
